Shipping & **Delivery
Your diaper cake or design will be shipped either via USPS or Fed Ex. A tracking number will be emailed to you so that you can monitor the progress of your package in transit.
Do you ship to hospitals?
No, we will only ship to residential or business addresses. Hospitals will not accept mail or deliveries for any patients. We also do not ship to a P.O. Box address. Please make sure the shipping address is correct and includes any apartment number or suite number for proper delivery.
**Delivery - We offer delivery in the tri-county areas of Miami Dade, Broward and Monroe County between the hours of 10 am and 8pm of a pre-agreed to date. We will require a response via email agreeing to the delivery date and providing the name of the individual/s on site authorized the sign and receive the delivery, otherwise your package will not be delivered. A fee of $15.00 will be charged and cleared prior to a 2nd delivery attempt. We will communicate with you via email to make these arrangements.
How long will it take for my diaper design items to arrive?
Please allow two weeks for construction of your design and shipping plus delivery time. Please plan accordingly. You will receive an email confirming your order and another email when your item has shipped along with a tracking number. All of our designs are shipped via FedEx or USPS. Express Shipping via USPS is available if you are short on time and you need your diaper design in a hurry. Express Mail Service is an additional $35.00 (in addition to the regular shipping) fee for each design ordered.
We strongly recommend that you place your order in advance of your event. Even though FedEx, USPS, should not take more than 7 business days from the time we send out your diaper design, delivery may take longer. Remember, we have no control over natural disasters or weather delays. It is best to give yourself plenty of time. Great Expectations by Marie is not responsible if your diaper design arrives late.
What happens if my diaper design was delivered but I wasn't home?
If your diaper design was delivered via FedEx and you were not there at the time of delivery, FedEx may make a 2nd attempt to deliver the next day or they will leave you a note advising you that they will try again the following day, or they will provide the location where you would need to pick it up. IN ORDER TO AVOID ANY DAMAGE TO YOUR DESIGN, WE STRONGLY ADVISE YOU TO CONTACT FEDEX TO SCHEDULE YOUR PICKUP OR RE-DELIVERY. OTHERWISE, THEY WILL KEEP ATTEMPTING TO DELIVER AT THE SAME TIME AND MAY CAUSE DAMAGE TO YOUR ORDER. WE HAVE NO CONTROL OVER THIS. If you are not there again on the 2nd attempt, your item may be returned to us. If you are advised to pick up your package and you do not do so in the time frame given to you, then it will be shipped back to us. If you contact us within 24 hours of this happening, you will be billed an additional shipping charge and as soon as we receive your package and your shipping charge payment clears we will resend it. If FedEx or USPS makes a delivery and you refuse the item, then the design will be returned to us and you will not receive a refund.
**Our diaper designs are not pre-made and are constructed when your order is placed and payment received. The product images on our website are from previous creations sold, not from an inventory. Therefore, we do not/cannot restock a returned diaper design.
What if I never received my diaper design but the carrier states that they delivered it?
Please be advised that all orders require a signature for delivery and include a tracking number. Great Expectations by Marie is not responsible for lost packages or packages left with a neighbor. It is the customer's responsibility to provide us with the complete and correct shipping address. You must ensure that the package will be received by an actual person. Great Expectations by Marie is not responsible for packages that may have been stolen after the carrier has left the package.
Do we ship internationally?
No, we do not. We also do not ship to Hawaii, Alaska, or internationally.